Privacy Policy

1. About This Policy

DriverOpenDoor (“we,” “us,” or “our”) operates a fleet driver retention platform that sends weekly anonymous SMS surveys to commercial truck drivers on behalf of their employers (“fleet companies”). This Privacy Policy explains what information we collect, how we use it, and your rights as a driver who receives our messages.

2. Information We Collect

When you receive and respond to a DriverOpenDoor SMS survey, we may collect:

• Your star rating (1–5 scale)
• Any optional comment you choose to write
• Your approximate city and state, derived from your IP address at the time you tap the survey link
• Whether you are accessing the link from a mobile device
• The date and time you submitted your response

We do not store your raw IP address. It is immediately converted using a one-way cryptographic hash and cannot be reversed or traced back to you.

Your name and phone number are stored only by your employer (the fleet company) and are never included in any feedback record. We cannot link any feedback response to a specific driver unless you explicitly check “Reveal my identity” on the feedback form.

3. How We Use Your Information

• To provide your employer with anonymous, aggregated feedback reports (averages, trends, keyword themes)
• To detect patterns that may indicate driver dissatisfaction, so your employer can take action to improve working conditions
• To generate anonymized industry-level benchmarks (no individual data is ever shared)

We do not use your data for marketing purposes. We do not sell your data. We do not share your individual responses with any third party. Feedback data is shared only with your employer in aggregate form, and only for the purpose of improving driver retention and working conditions.

4. SMS Communications

DriverOpenDoor sends SMS messages on behalf of your employer. By receiving these messages, you acknowledge that your employer has enrolled your phone number in this program as part of your employment relationship.

• Message frequency: Approximately 1 message per week
• Message & data rates may apply depending on your carrier plan
• To opt out at any time, reply STOP to any message
• To get help, reply HELP to any message

5. Data Retention

Anonymized feedback records are retained for the duration of your employer's subscription to DriverOpenDoor. Upon termination of the employer's account, all associated data is deleted within 30 days. Location data is used only in aggregate form and is never stored at the individual level.

6. Data Security

We use industry-standard security practices including encrypted connections (HTTPS), row-level database security, and server-side-only access to sensitive fields such as phone numbers. No phone numbers are ever transmitted to the browser or exposed in API responses.

7. Your Rights

You have the right to:

• Opt out of all SMS messages at any time by replying STOP
• Request deletion of any data associated with your phone number by contacting us
• Ask what information we hold about you

8. Contact Us

For privacy questions or data deletion requests, contact us at: privacy@driveropendoor.com